How do I ask for a transfer call?
5 Steps to Professionally Transfer a Phone Call for Good Phone EtiquetteExplain to the caller why their call needs to be transferred. Give the caller your information before transferring the call. Ask the caller for permission to initiate the transfer. Speak to the party whom the caller is being transferred to first.
What to say before you transfer the phone?
There are a few essential elements of call transfer you should never skip:Inform the customer. Give the caller the transfer information. Let the customer know what to expect. Always thank the customer! Introduce the caller. Make sure the call goes through.
What steps should you follow when you are transferring a call?
5 Steps to Transfer CallsApologize – if appropriate – for the need to transfer the call. Explain why you need to transfer the call. Tell them who you want to transfer them to. Ask permission to transfer their call. Transfer the call and monitor it.4 Jul 2019
What does warm call transfer mean?
A warm call transfer means that the receptionist will speak with the appropriate agent before they send the call to them. Meaning, the extension the caller asked for is informed of the incoming call transfer.
How do I use call transfer?
0:131:33How-To Transfer Calls - YouTubeYouTube
What is the basic telephone etiquette?
Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call.
What is basic telephone etiquette?
The Dos and Donts of Telephone EtiquetteDO – Smile when you talk to people. DONT – Be distracted. DO – When you answer the phone, greet the caller warmly and advise who they are talking to. DONT – Shout or whisper. DO – Speak clearly. DONT – Leave the caller on hold for too long. DO – Make the caller feel welcome.18 Jul 2017